FAQ

PRODUCT INFORMATION

Are the products sold authentic?

Yes — all products sold at Noirfonce are 100% authentic. We have distribution agreements with all the brands sold on our website and in-store since 2015.

How do I choose the right size?

A size guide is available on the site to help you select the appropriate size for each brand.

Will out-of-stock items be restocked?

Some items, especially classic models, may be restocked. Limited editions are less likely to return. You can activate an alert on the product page if the function is available.

Are the colors and photos true to the actual product?

Photos are carefully taken to represent the products as accurately as possible. However, slight color variations may occur depending on your screen or lighting.

Where are your products manufactured?

Origin varies by brand. You can check the product description or contact customer service for specific information.

MY ORDER

Can I cancel or modify my order after it’s been placed?

Once the order is placed, it cannot be canceled or modified.

How can I track my order?

As soon as your order is shipped, you will receive an email with a tracking link.

What should I do if I have a problem with my order?

For any questions or issues with your order, you can contact customer service Monday to Friday from 9:00 to 17:00 at info@noirfonce.eu, by phone at+34 910 255 049, or via the website chat.

How can I get an invoice ?

The invoice is automatically sent to you by email upon shipment. You can also request it from customer service.

My order was cancelled automatically, why ?

It may be due to a stock or payment issue. Check your bank details or contact customer service for more information.

PAYMENT AND SECURITY

What payment methods are accepted?

We accept Visa, Mastercard, American Express, Klarna, Bizum, Maestro, PayPal, Apple Pay, Google Pay, and Union Pay.

Is online payment secure ?

Yes, all transactions are secure. Noirfonce uses optimal protection measures to guarantee the safety of your personal and banking data.

Are my personal data protected ?

Yes, personal data protection is enforced using top security standards during checkout and account processes.

Can I pay in multiple installments ?

Depending on your country and the payment method (e.g., PayPal or Klarna), you may have the option to pay in installments at checkout.

What if my payment failed ?

Check that your details are correct, that you have sufficient funds, and that your bank hasn’t blocked the transaction. Try another payment method or contact your bank.

I didn’t receive a payment confirmation email — what do I do ?

Check your spam or junk folder. If you still haven’t received it within one hour, contact customer service with your payment proof.

Do the prices include VAT ?

Yes, all prices displayed on the website include VAT, unless otherwise stated for orders outside the EU.

SHIPPING

What are the delivery times ?

Orders placed before 16:00 from Monday to Thursday are delivered within 24 to 72 hours.

What are the shipping costs ?

Shipping costs vary depending on the service chosen, delivery address, and number of items ordered. For more information, check our shipping page.

Can I choose my delivery method ?

Yes, during checkout, you may be offered several delivery options with different times and prices.

What happens if my package arrives damaged ?

Always check the package condition upon delivery. If it’s damaged, you may refuse it or note the damage on the delivery receipt, then contact customer service with photos.

RETURNS & REFUNDS

How do I make a return ?

To return an item, please follow the steps on our Returns & Refunds page.

What is the return deadline ?

You have 14 days from receipt of your order to initiate a return.

Are return costs my responsibility ?

Yes, unless the return is due to a NoirFonce error or a defective product.

Can I exchange a product ?

No, we do not offer direct exchanges. Please return the item and place a new order for the desired size or model.

In what condition should returned products be ?

Returned items must be unused, in original packaging, and with all tags intact.

What if I receive a defective or incorrect item ?

If you receive a defective or incorrect product, contact customer service upon delivery with photos and they will advise you on the next steps.

How long does a refund take ?

Refunds are processed within 7–14 business days after the return is validated, depending on the payment method.

Can I return items on sale or promotion ?

Yes, unless otherwise stated on the product page, promotional items can be returned under the same conditions as regular products.